City National Bank Values the Complete Solution

Case Studies

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City National Bank is one of the strongest and most financially sound banks in the nation. Headquartered in Charleston, W.Va., it’s grown to include 82 branches throughout West Virginia, Virginia, Kentucky and Ohio while maintaining its identity as a full-service community bank in tune with local needs. This combination of sizable strength and local commitment is what makes City National Bank thrive; it’s also what City National Bank was seeking from a communications provider.

Chris Martin, IT Director, explains: “For many years, City National Bank got its voice and data services from another major carrier, but we started to experience problems. That carrier’s infrastructure and hardware weren’t being adequately updated, and they grew worse over time. City National Bank had to deal with service delays, resulting in many complaints. We knew we needed to make a change.”

Reliability is key

After receiving and evaluating bids from many vendors, City National Bank selected Frontier largely because of its ability to provide the complete required solution. The solution includes Frontier Frame Relay, SIP Trunks and Metro Ethernet Data Circuits.

Martin notes: “It’s easy for companies to try and win your business with a low price, but City National Bank needed a communications provider with the strength behind it to back up its promises and provide reliable services over the long term. We get that from Frontier. They have a solid national presence and have invested in many impressive infrastructure upgrades in our service area.”

A true local partner

The advantages of working with a company with strong local ties also factored heavily into City National Bank’s decision to choose Frontier. Says Martin: “For me personally, I really want to know the people I work with. And I see Frontier employees all the time around town at retail stores and at our bank locations. From the technical staff to the senior leadership at Frontier, I know them and have built great relationships with them. They’re easy to reach and extremely proactive. You hear people talk about partnerships a lot these days. But in this case, it’s really true. Frontier truly wants to be City National Bank’s partner and is dedicated to meeting all of our communications needs.

He adds: “I know some businesses like working with multiple vendors so they can play them against each other, and that may work in certain situations. But for City National Bank, our relationship with Frontier is so successful that it just makes sense to work with Frontier across the board. The biggest thing for us is to make sure we maintain stable, reliable communications to support all of our bank locations. We don’t want customers to be frustrated with downed communications since it affects teller processing, loan processing and voice services. Frontier keeps us connected.”


Frontier Business

Frontier Communications offers voice, broadband, satellite video, wireless Internet data access, data security solutions, bundled offerings, specialized bundles for small businesses and home offices, and advanced business communications for medium and large businesses in 29 states with approximately 28,000 employees based entirely in the United States.

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