Residential vs. Business Internet: What You Should Consider

Business Tips

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Small business owners work hard to protect every precious dollar they earn. To be budget-conscious, these entrepreneurs often default to residential internet service to keep their companies connected to the web. It’s true that business internet sometimes costs more. However, you can expect perks like consistent speeds, additional features, and better customer support—all of which can help your business perform better.

Cutting corners on your internet service can put you at a disadvantage when it comes to accomplishing your day-to-day tasks and overall goals.

If you’re considering residential vs. business internet for your company, you’ll want to know whether the benefits of business-class internet outweigh the potentially higher cost. Read on to learn more and determine when you should make the switch.

Dedicated Connection

Have you ever wondered why your internet speed lags or why you don’t have internet access during certain times of the day? This may be because you’re sharing your internet connection with other residential customers and nearby businesses during peak usage times.

That shared bandwidth—measured in terms of contention ratio—can drastically affect your internet performance. The contention ratio your provider offers indicates how many homes or businesses are using the same line. For example, 30:1 would mean that thirty others are using the same connection you are. Peak usage times mean there’s an even greater chance of everyone being online at the same time. Residential plans typically have higher contention ratios, meaning bandwidth can be more spotty, especially during peak hours. This is one of the reasons why internet service providers (ISPs) offer lower prices for residential internet.

Business-class internet, on the other hand, is often a dedicated connection to the internet. With this service, your small business will have consistent speeds—regardless of the time of day. If you’re willing to pay more money to have the assurance of a consistent internet speed and connection for you and your customers, it may be time to consider business-class internet.

Faster Download and Upload Speeds

Internet bandwidth, or the amount of data transmitted across an internet connection, is likely the first variable that most customers consider when choosing a service provider. In simpler terms, bandwidth is the maximum internet speed you can get with an internet provider’s service under ideal conditions and is not necessarily the internet speed you will experience with their service.

Internet speed is a vital metric of performance and determines how smoothly you can, for instance, stream webinars and how quickly you can back up company data to the cloud.

Typically, business-class internet plans will offer higher internet speeds to give companies better connections. A high-speed internet connection is a composite of both download speed and upload speed. Download speed is needed for streaming and downloading content, while upload speed affects your ability to upload files to the cloud or to back up data to a server. Both download and upload speeds are needed for activities such as video conferencing.

Residential internet offers high download speeds and much slower upload speeds—another reason why these providers can offer lower prices. Business internet, though, typically offers comparable upload and download speeds, otherwise known as parity. Depending on the internet activities you and your employees perform online, faster upload speeds may help you be more efficient.

So, how much bandwidth do you need for your business? Well, it depends on the number of users you have (customers, employees, etc.) and the magnitude of the users’ performance needs.

Static IP

An IP address is the online address of your network. A dynamic IP address, or an IP address that changes periodically, comes standard from service providers. For an additional fee, though, you could buy a static IP address, which is permanent and will not change.

A static IP address will also make your network more reliable and secure. You may need a static IP address for your business if you need to host your own server. You may also need a static IP address if you have remote employees who need to access the company network or if you need to set up a virtual private network (VPN).

Customer Service

Enhanced customer service may be another reason to choose business-class internet over residential plans. Internet service outages can cause businesses to lose time and money. For this reason, some service providers have service-level agreements (SLAs) for business customers—contracts that guarantee a predetermined level of performance for their services, as well as compensation when the services do not meet those performance levels. Business customers also enjoy priority access to customer service and technical support to further avoid lost business opportunities.

Additionally, you often get add-on options like VPNs, data backup, security, and Wi-Fi network setup.

Is It Time to Upgrade to Business Internet?

Internet service is critical for every company. That means it’s important to think of it as an investment in your organization’s future and a tool you can leverage to improve performance. You’ll likely discover the benefits of business-class internet outweigh any additional cost.

When it’s time to upgrade, Frontier Business has just what you need. You’ll get a dedicated connection backed by 24/7 tech support for an affordable price.

Frontier Communications offers voice, broadband, satellite video, wireless Internet data access, data security solutions, bundled offerings, specialized bundles for small businesses and home offices, and advanced business communications for medium and large businesses in 29 states with approximately 28,000 employees based entirely in the United States.

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