Frontier gets you connected with safety-first installations.

Are Questions Getting in the Way of Your Ideal Internet Solution?

We’ve got the answers you’re looking for

FAQs

What kinds of business internet plans are available?

It will all depend on your business address. FiberOptic Internet is available in select locations with the ability to deliver symmetrically fast speeds. Call one of our small business professionals at 1-877-347-0246 to see what services can be provisioned to your business.

Should I get residential or business internet?

Every company should invest in critical tools needed to get the job done. That includes internet. A business internet plan often comes with benefits you won’t receive with residential internet. Benefits like the availability of static IPs for smoother remote connections, a separate customer service queue, and tailored offers with the ability to add on communication services and tools that are specifically designed with the business customer in mind.

Which internet package is right for my business?

Depending on your business location, either Frontier Business Internet or FiberOptic Internet may be available. The specific plan your employees need will be influenced by a few factors: connected devices, types of applications, and your space.

Different applications use different amounts of bandwidth. For example, cloud applications and VoIP video calls are far more intensive than sending a short email or browsing the web. Note the type of work your employees do and what programs they need to accomplish their tasks.

Picture what your space looks like. Is it a multi-level office? Or, is it an open-concept nail salon? Your work environment has more to do with your internet plan than you might think—especially if you’re using Wi-Fi. Wireless routers transmit signals best within a specific range.

How can I get better performance from my Frontier internet connection?

Better performance could be a simple call away. There may be another internet plan that would better serve your needs. Additionally, run tests for things like ping and jitter (see below). That’s because you can still experience interruptions even if your speeds are fast.

Sluggish internet speeds could also be due to hardware and software problems. Are all devices experiencing slower speeds, or just one or two? Viruses, malware, and more can cause way more than slow speeds, so remember to secure your digital property. It’s also worth getting rid of unnecessary applications or programs taking up space. You may also want to reset your hardware devices.

When possible, use an Ethernet connection as it’s more stable than wireless. For wireless connections, make sure your router is in a location free from obstructions. Consider investing in a range extender or mesh network for buildings with several interior walls, equipment, and other hindrances.

What’s the difference between upload and download speed?

Every internet connection has both upload speed and download speed. Upload speed is used for things like cloud backup, posting to social media, and sending files. Download speed is used for streaming and downloading software or files. Activities like video conferencing and digital phone calls use both.

What is ping?

Ping is a tool for measuring latency, which is the amount of time it takes data to get where it’s going. It’s measured in milliseconds and indicates how responsive your connection is. A lower ping number is preferable. That means it’s taking less time to send information and get a response.

You might hear gamers talk about ping because it’s important for their timing. However, it’s critical for business technologies like IP telephony. A call can suffer even if you have high download and upload speeds.

What can you do to lower your ping times? Ping is affected by network congestion, not enough bandwidth, and too many users or devices. If available, a faster internet speed or additional internet plan can provide added bandwidth, improving responsiveness.

What is jitter?

Jitter is related to ping. In fact, it’s occasionally referred to as ping spikes. The term refers to the fluctuation of your average latency.

Lag can happen, even when your connection is largely responsive. That’s inconvenient for residential users. However, it could mean significant problems for businesses relying on VoIP or video conferencing technologies.

Following the suggestions for addressing ping issues can also help with jitter.

What’s the difference between static IP and dynamic IP?

An internet protocol (IP) address is a unique number given to every device on a network. Dynamic IPs are assigned by the network and change periodically. Static IPs don't change and can facilitate smoother on-the-go access. This is important when working remotely, hosting servers, and connecting to a VPN.

3 computer devices

The Benefits of Frontier

  • Scalable Phone Systems
  • Bundle for One Convenient Bill
  • Improve Digital Collaboration
  • 24/7/365 Technical Support

Get your FREE quote

Step 1 of 3
Schedule an appointment