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$
27
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Reviews

2.5 out of 5 stars | Based on 8543 Reviews

LINDA Reviewed Frontier

I having a very good experience with your company

C Reviewed Frontier

Have been very satisfied with Front Point. Their service has always been great and everything works like it says it does. If there were any negatives, I'd say two smaller things: - Constantly get low battery on their control panels, even after changing it out. -The prices on their equipment, like sensors, are considerably higher than I have seen elsewhere.

Reviewed Frontier

Horrendous company. Completely incompetent customer service that gets snarky when you get mad at them for being incompetent. Stay away from them.

Margaret Reviewed Frontier

I tried to leave 1 starts but this page won't let me. Avoid! Avoid! Avoid! My mind is boggled how this company has such good reviews. My experience has been terrible and completely frustrating. Please learn from my mistakes and do not get stuck into a contract with a system that does NOT work. Bad equipment, bad communication. 3 of 6 pieces of equipment they've shipped have been broken or incorrect. Equipment (door lock) arrived broken, they replaced it with the wrong item (doorbell camera), charged me for the wrong item even though I sent it back using their label and sent tracking number. Thought I wouldn't notice the $200 charge?. Later, faulty motion detector sensor (it was in a closed drawer because it wasn't working!) set off alarm twice when I was out of town and I didn't even find out they had dispatched the police either time until 2 months later. Customer service reads from a script, unwilling to actually try to help. AVOID MAKING THE SAME MISTAKE I DID.

BERENICE Reviewed Frontier

Very excited to start my new service with Frontier.Hoping to have an excellent experience as a new customer,thank you.

REGINA Reviewed Frontier

I'm waiting for installation

PAUL Reviewed Frontier

Good customer service

CATALINA Reviewed Frontier

I had a great customer experience this morning with Alicia. She was able to help me in everything that I needed and was very courteous. Thank you!

JOI Reviewed Frontier

I love it

JACOB Reviewed Frontier

Great Service! Fast and never had any issues!

CHRISTOPHER Reviewed Frontier

The fios service is ok. The speeds are not very consistent, but when it does work at the advertised speed in my plan, the service is nice.

JOSHUA Reviewed Frontier

Great speed great customer service had couple problems at first ..but now it's working great

Larry Reviewed Frontier

Problems with system from day 1, from panel problems to, camera functionality, to camera motion sensitivity, to system not functioning per design and as described. NOTE: You are getting locked into a 3-YEAR CONTRACT the no matter how the system functions or how many problems you have there's no way out. Just ask Customer Service.... They will be quick to tell you.... You're stuck.... And don't ask to speak to a MANGER... They don't speak to CONSUMERS... Customer Service will tell you that as well....

Sue Reviewed Frontier

I would recommend NOT purchasing and getting in an contract with this company. There are many other company's that do not require a contract plus the fact to purchase additional equipment after the initial purchase is extremely costly. LifeWatch is worth looking into, no contracts and the cost to purchase items after the initial purchase much cheaper. I will be dropping Frontpoint once my contract is over and will NEVER do business with this company again. Plus the fact the monitor is always running into to problems that I have to reboot or even call to have Customer Service figure out what is wrong. Terrible company!

Chris Reviewed Frontier

Frontpoint's sales team is phenomenal. They pride themselves on a low-pressure environment and that is fully warranted. However, their customer service team is ineffective and unhelpful. When it comes to security, you count on the customer service and alarm monitoring professionals and you simply cannot with Frontpoint. Also, do not hop into a plan with Frontpoint if you only need service for a short period of time (1 to 2 years). They stay true to their 36 month policy restraints and will not work with you. I have been STUCK with recurring payments with zero options as I know longer need the service and do not know anyone searching either.

Rocky Reviewed Frontier

Terrible Cancellation tactics and try to enforce a 30 days notice even when you're out of contract. So if you try to cancel during a billing cycle, you will still have to pay the next months as well. No matter if you're in contract or not.

George Reviewed Frontier

As a condition of the sale, it was agreed between Frontpoint's salesman C.J. and myself that we would not be billed until the system went live. In spite of this, we started seeing monthly charges debited from our credit card. We received the alarm system, and in late 2015 our local police station shut, so the Frontpoint system was no longer viable for us. I called Frontpoint and explained the situation, and they agreed to take back the alarm system. They had never provided us any service. I spoke with Darius Randall at Frontpoint, and he has refused to refund any of the almost $1000 they debited from our credit card. We are old and we really need that money. We were defrauded.

George Reviewed Frontier

In November of 2014 I contacted Frontpoint and explained to them that were building a downstairs apartment in our home, and that I was interested in opening an account. I explained to the salesman (C.J.) that we were at least a year away from being ready to actually install the system, but that I wanted to have the equipment on hand. As a condition of the sale, it was agreed between C.J and myself was that we would not be billed until the system went live. In spite of this, we started seeing monthly charges debited from our credit card. We received the alarm system, and in late 2015 our local police station shut, so the Frontpoint system was no longer viable for us. I called Frontpoint and explained the situation, and they agreed to take back the alarm system. We never received any service from Frontpoint. Today I spoke with Darius Randall at Frontpoint, and he has refused to refund us any of the almost $1000 they debited from our credit card. We were defrauded.

RICHARD Reviewed Frontier

So far everything has gone well. No problems and good service

ANTHONY Reviewed Frontier

I had a bit of trouble getting the service to be set up in my home but once everything was set up the internet is super fast and reliable. No problems at all for a year after the hiccup at the start so this is a great service. It's definitely worth what you pay, especially if you split between roommates.

JIM Reviewed Frontier

Love the service. No issues at all.

RAYMOND Reviewed Frontier

Been 3 months and still no service

KAREN Reviewed Frontier

Good service & excellent TV & internet service

TERRI Reviewed Frontier

The customer service was reliable and very polite. Thank you!

David Reviewed Frontier

I've always been incredibly impressed by Frontpoint's customer service, and that makes a world of difference when it comes to safety and security. There have been a few small technological bumps along the road, but when I reached out, Frontpoint staff were knowledgeable and helpful. I'd definitely recommend them to anyone looking for a simple security system while avoiding installation fees. Pros: Very easy to use No installation fee GREAT customer service Looks decent in the home Cons: Every once in a while my dog will set off a false alarm Sometimes it's a bit of a process to add new equipment after the fact like doorbell cameras and door locks. Plan on carving out an afternoon.

ROBERT Reviewed Frontier

Excellent speeds, no problems so far. Wonderful upload speeds.

ANNA Reviewed Frontier

Prompt and easy setup with a genial technician

Dan Reviewed Frontier

Do not sign up for a quote on their website. They will Robo call you relentlessly after that. Their harassment has been enough to ensure I do not buy their product.

james Will Reviewed Frontier

We purchased the FrontPoint system after much study and consultation with 3 security systems. We decided to go with FrontPoiint. The system was easily installed by us, the homeowners, in about 90 minutes. Great customer service and compettively priced. We could not be happier.

Cynthia Reviewed Frontier

Don't do it. I wish I hadn't. The censors are crap and constantly need to be "re-aligned", even on doors and windows we haven't opened since we moved in. It's 50 a month for a system held together by stickers.

RAYMOND Reviewed Frontier

The installation was great.. The speeds are a lot slower than expected.

DOUGLAS Reviewed Frontier

Great experience so far! The only issue we experienced was with scheduling appointments when a couple of them were not updated. Customer support handled the issues very professionally and we were rescheduled quickly.

LAUREL Reviewed Frontier

Expected to receive a call when the tech would be coming to the home. No call ever received. Waited until about 12:30 then tried the phone and it had been activated. Would have been nice to have known that it had been activated so that I didn't lose half a day waiting.

SHAUNA Reviewed Frontier

Scheduling was easy- I really felt like they appreciated my time, and offered to call me back while they checked on service availability and scheduling rather than putting me on hold. The install team called and requested to come earlier than our appointment time, which worked out great. They were professional and courteous in our home, and were focused on being efficient. they made sure all was connected and working prior to leaving.

NICOLETA Reviewed Frontier

The men who came to install our service were great! Very kind and helpful!!!!

BEATRICE Reviewed Frontier

In the beginning when frontier took over Verizon FiOS, I must admit it was horrible. But, a few months later a change of service and support has been greatly improved. I left FiOS for another service, only to come back and give frontier another chance. The service has been great. The installation was done professionally. I'm glad I've made the choice to return. Others should too who had left Frontier. Thank you.

PATRICK Reviewed Frontier

Awesome customer service! They arrived 15 minutes early, and did a great job setting everything up! Thanks Frontier!

ROBERT Reviewed Frontier

Great service, we don't get really good signal where I live, but so far Frontier has done a great job at getting us connected. Thank you very much for the quick response time and all the friendly help.

GUILLERMO Reviewed Frontier

Installation right on time' good quality picture And the best of all......price.

ESTHER Reviewed Frontier

Great Service, I love the way the guide / menu are distributed, is easy to find every channel, movies, documentaries or anything we are looking for.

KIARA Reviewed Frontier

Great service , my internet is always working good and fast. Personnel within the company very helpful and professional.

CALVIN Reviewed Frontier

Fantastic the tech was very knowledgeable and completed everything in a timely manner.

LORENA Reviewed Frontier

Bad service.

MELISSA Reviewed Frontier

Best service. Technician was fast and thorough

GREG Reviewed Frontier

Everything has been easy with the setup and so far the service has run consistently and true to speed.

SARA Reviewed Frontier

Everything went great, it was a easy hookup, and plenty of help.

ANTONIETA Reviewed Frontier

Great Technician and Very Knowledgable...

MIKAELA Reviewed Frontier

My experience signing up with Frontier was amazing! No issues or problems persisted. I would infer you guys to my friends and family!

DESIREE Reviewed Frontier

Love the service so far... loved the guy who helped me out! So cool and helpful. Easy to talk to. Great service and inexpensive plans!

JANE Reviewed Frontier

Our technician, Justin was great and so far we are really happy with the service

STEFANIE Reviewed Frontier

They called before they arrived and put everything together.

KIMBERLEY Reviewed Frontier

Everyone was so friendly and provided me with the best package for my home. I would proudly recommend using frontier to my family and friends

SANTOSH Reviewed Frontier

Frontier service is good but sometimes it locks down and slows down when there is more usage in community or weekends. Otherwise its good.

CINDY Reviewed Frontier

Mark and Eric were very friendly and quick with the install. They both stayed and made sure everything was working and we were satisfied before leaving.

ERNESTO Reviewed Frontier

The installation was super fast and very professional.

EMILY Reviewed Frontier

They have been relatively easy to work with and, if they made any mistakes, I was able to correct them with a phone call.

KIRA Reviewed Frontier

So far my service is great, no streaming issues at all!

KYLEE Reviewed Frontier

Fast service and no issues so far!

LINDSAY Reviewed Frontier

loving the service so far! and installation was smooth and knowledgeable people

STEVE Reviewed Frontier

Five stars for the installer. Two stars for the experience. The installer was great. Service came up really quickly. But then it stopped working. The installer troubleshooted my end for about an hour before calling up his tech support guy. Turns out the problem was on their end. Once that was fixed, all was well. But the next day, things stopped working again. I thought it might be the same problem, so I contacted customer support and then tech support. That's when the run-around started. Since my service order had not yet been closed, tech support said they could not help me. Customer service could only refer me to tech support. Finally, in frustration, I called up my installer again and he was willing to help out, but right then the service magically was restored. Turns out it was an area wide problem that day. And now, three days after the install, I still cannot log into my account using the name and password they gave me. Maybe because it was a holiday weekend...

STEPHEN Reviewed Frontier

Rolando was excellent, punctual, knowledgeable, courteous, and professional.

MARRI Reviewed Frontier

Get service!

MICHAEL Reviewed Frontier

Install was quick and easy, the tech was here on the earlier end of the time window.

ROBERT Reviewed Frontier

Works much better than the cable service we had. Faster speed and more reliable connection.

MAUREEN Reviewed Frontier

Everything went smoothly

SAMANTHA Reviewed Frontier

Frontier was very accommodating to what I needed. I also really enjoyed how I didn't feel pressured into buying a package I didn't want. I would reccomend for cable/internet.

VERONICA Reviewed Frontier

Overall good experience. Had trouble getting my telephone service connected.

SANTIAGO Reviewed Frontier

after talking to tech support for a hour and half they found out the what was wrong and she walk me throw the whole thing.she was nice.

BARRY Reviewed Frontier

From the time I called to order new service right through to the installation I received professional and courteous customer service. Also, I am very pleased with my services. My internet connection is great and the phone service is wonderful too. Just want to thank you for an enjoyable experience.

JAMES Reviewed Frontier

The tech really knew what he was doing and also found a box that needed to be changed. I am really happy with my service.

SUSAN Reviewed Frontier

Nice people to deal with!!!

AARON Reviewed Frontier

Service installation was great, not so great on speed. Cannot stream music or movies without hiccups.

JOHNATHAN Reviewed Frontier

The gentleman came to my house was very professional very efficient and I am pleased with my service. Thank you

JANET Reviewed Frontier

The install process was good, however trying to get into my account after the install has been a horrible experience.

HOLLY Reviewed Frontier

This is fast reliable service for a great price! I love that I have the speed I want as such a reasonable price. I couldn't be happier. Thank you!

JANET Reviewed Frontier

My technician arrived at the scheduled time. He was very courteous and performed the required set-up promptly and satisfactorily.

SWAPNIL Reviewed Frontier

I started the frontier 30/30 services a week ago. And I see very good speed without any issues. I would recommend it to everyone.

ASHLEY Reviewed Frontier

Installation was quick and hassle free. Both technicians were knowledgeable and professional. Service has been reliable so far after about one week.

GLADYS Reviewed Frontier

I was very pleased with the service installation. Very pleasant and efficient!

JOHN Reviewed Frontier

Installer was quick, informational, and professional. I don't have any complaints. Thank you for everything!

BRADLEY Reviewed Frontier

They were here earlier then what was set up, the driver called and let me know he could be there in the next 15 minutes or wait till the time I was schedule for. But I had no problem with them showing up early and he got everything done quickly and right

ASH Reviewed Frontier

Just wish the service was faster where I live, but happy with the customer service.

TIFFANI Reviewed Frontier

Service installer knew what he was doing and was professional and helpful.

SUSAN Reviewed Frontier

From the moment I first called to installation everything ran like clockwork. The Tech was knowledgeable and friendly and made sure I knew every detail he was working on. There was one small hiccup, but he assured me that he was not going anywhere until everything was up and running. I have only had Frontier for three days, but so far TV and internet have been fantastic.

STEPHEN Reviewed Frontier

Great service. Would recommend them to anyone.

VICTOR Reviewed Frontier

So far so good very happy

KYLE Reviewed Frontier

I switched back to frontier from spectrum because spectrum kept dropping signal. I'm very pleased with frontier so far. Never had a problem with frontier till they raised prices but they are back in the game with deals. Spectrum promises speed and reliability but deliver on none. So far so good

OLUWATOSIN Reviewed Frontier

Best internet/ wifi provider in my area

OSCAR Reviewed Frontier

Affordable and good services with frontier,thank you frontier comunications...

RYAN Reviewed Frontier

Service was speedy and satisfactory

CAROLINE Reviewed Frontier

I am a new customer with Frontier and very pleased so far! When I signed up for Frontier I spoke to a very helpful gentleman over the phone. He walked me through the whole process and helped me pick the best option for me. He even saved me money! I am happy with the internet and TV services and have had no issues.

TOMIKA Reviewed Frontier

They were on time and professional

TERRY Reviewed Frontier

Good install

RONALD Reviewed Frontier

Was very pleased with our tech guy who not only got us up and running but also was helpful and friendly throughout all of our questions. He definitely knows what Customer service is!!!!

ERROL Reviewed Frontier

Much more reliable than spectrum. Connection is stable even when everyone is home streaming, gaming, downloading... super glad we switched to fiber.

TANYA Reviewed Frontier

The internet is a little choppy but other then that it's Good! Customer service was exceptional and the person that came out to hook me up was very respectful.

PEGGY Reviewed Frontier

The installer was nice. He was polite and carrying. He bundled up the old equipment and but it to the side. I would give him 100+ rating. His name was Ken.

ALEX Reviewed Frontier

Frontier representative was able to assist me with my dvr issue. Professional service and good attitude!

WILLIAM Reviewed Frontier

Service very reliable. Installation was great!

KATIE Reviewed Frontier

So happy with the service and customer service.