ELK GROVE, Calif., – June 10, 2014 –Frontier AnyWare, a cloud-based hosted VoIP solution from Frontier Communications (NASDAQ: FTR), is getting a fast start with commercial accounts interested in providing excellent customer service. One of the first West Region businesses to take advantage of this new technology is Elk Grove Overhead Doors – a garage door installation and repair company located in Elk Grove, California.
Elk Grove Overhead Doors recently worked with Frontier to install this new technology to provide top notch service levels to its customers, reducing their monthly service bill to less than half of what it used to be. “We work 24/7 – mostly in the field – so we are often not in the office to take important customer calls,” stated owner John Jones. “We used to forward our calls, but it’s easy to forget, and there are times when the person on-call can’t answer either. The Frontier AnyWare solution has a feature called “twinning”. Twinning rings multiple locations/phones at once, so calls aren’t missed. “We are in the customer service business and needed a system that insures someone answers every time,” commented Jones. “The Frontier AnyWare service accommodates that critical need.”
The company also added the “auto-attendant” option, so if no one is available to answer, or when the twinning feature is turned off, an auto attendant answers the phone, places the customer in queue or allows them to leave a message – and then alerts everyone’s voicemail so the call is returned as soon as someone has a free hand.
“We respond promptly to every phone call we receive, no matter how busy we are,” boasts owner John Jones. “Business has picked up because more calls are answered and they are answered in a timely manner. People don’t want to wait for service – and now they don’t have to.”
Elk Grove Overhead Doors is also seeing benefits from the phone equipment they purchased through Frontier. The system allows them to move their phones from their offices to remote locations and still utilize their originally assigned phone number. Whether they return a call from a job site or a home office, the phone number displayed on caller ID is still the office phone number – so the customer always knows who is calling and what number to call back. “Many companies want a simple-to-deploy, easy-to-use and easy-to-manage phone system with the features and flexibility found in much more complex systems,” said Jim Shropshire, Frontier Account Executive. “Frontier AnyWare delivers just that. The VoIP-based system provides Elk Grove Overhead Doors the communications features and applications that enhance customer service and employee productivity.”
For more information on Frontier Communications’ AnyWare solutions and services, Jim Shropshire can be reached at: 916-691-5816 or James.Shropshire@ftr.com.
About Elk Grove Overhead Doors
Elk Grove Overhead Doors, part of United Door Sales, provides sales, service, and installation for garage & overhead doors in Elk Grove and the Central Valley. Family owned and operated since 1975, they are committed to delivering high quality products and service at the best price in town. Elk Grove Overhead Doors provides warranty and technical support on all the products sold. Details can be found at www.elkgroveoverheadgaragedoors.com.
About Frontier Communications
Frontier Communications Corporation (NASDAQ: FTR) offers broadband, voice, satellite video, wireless Internet data access, data security solutions, bundled offerings, specialized bundles for residential customers, small businesses and home offices and advanced business communications for medium and large businesses in 27 states. Frontier’s approximately 13,700 employees are based entirely in the United States. More information is available at www.frontier.com.