LOS ANGELES, July 13, 2016 — Frontier Communications has named Leticia M. Solis, an experienced telecommunications operations and customer service leader, as Area General Manager for its Mid-Cities operations territory.
Solis will be responsible for operations, community engagement and market growth in one of Frontier’s core service areas. She will oversee delivery of broadband video and voice services encompassing more than 500,000 households and businesses in the heart of east central Los Angeles County. Frontier’s mid-cities service area is bounded by the I-605 Freeway on the west, the CA-57 freeway to the east and stretches from Cerritos-Artesia on the south to the Foothill communities on the north.
“Leticia brings a wealth of sales, customer service and operations experience; she understands the competitive landscape of our business and is focused on keeping Frontier’s commitment to the customer at the forefront,” said Frontier West Region President Melinda White. “She is among the many experienced, long-time former Verizon employees continuing to serve our California customers.”
Prior to joining Frontier Communications, Solis served as director of consumer/multilingual sales and services for Verizon Communications, where she started in 1996. Solis led a team of over 400 and managed four multi-state customer contact centers. From 2009 to 2011, Solis was director of operations for the premier FiOS high-speed broadband service, leading a team of nearly 700.
Previously as director of customer response, Solis managed repair resolution, order inquiry and large-business support centers in multiple states. She also has strong experience in outside plant construction, maintaining copper networks and multi-dwelling and tenant unit fiber build-out.
Solis holds a Bachelor of Science in Electrical Engineering and a Certificate of Communications Engineering from UCLA. She resides in Los Angeles.
Companies of all sizes, including many in the Fortune 50™, rely on Frontier to deliver FiOS, high-speed Internet, voice, advanced Ethernet and business telephone systems, nationwide.
About Frontier Communications
Frontier Communications Corporation, now a Fortune 500 and S&P 500 company, is a leader in providing communications services to urban, suburban and rural communities in 29 states. Frontier offers a variety of services to residential customers over its fiber-optic and copper networks, including video, high-speed internet, advanced voice and Frontier Secure digital protection solutions. Frontier Business Edge offers communications solutions to small, medium and enterprise businesses. Frontier’s approximately 29,000 employees are based entirely in the United States. More information about Frontier is available at www.frontier.com.
Javier Mendoza, 562-421-1329
Director Public Relations, West Region