If you’re a business owner, you know your customers are always connected to their devices. Instead of picking up the phone and calling a friend to schedule plans, your customers are sending text messages to make plans to meet. According to the Pew Internet Project, 81 percent of cell phone owners use their phones to send or receive text messages.
Now, businesses with Frontier Communications voice and broadband services are able to send and receive texts with their customers, thanks to a new partnership with Zipwhip, a Seattle-based startup.
With Frontier Texting, Frontier business customers can text, or receive a text from, a business’ existing landline or toll-free number. The message is then pushed to the business’ Internet-connected devices, such as a laptop, desktop, smartphone or tablet. The business can then reply back from whatever device they’re on, using the Frontier Texting app.
By adding text messaging to a voice-only phone line, Frontier-powered businesses are now able to handle orders, remind customers of appointments and answer customer questions via text messages, a platform that is familiar and popular with their customers.
There are endless possibilities for businesses to use Frontier Texting to connect with their customers from a landline phone like never before. For example, a pizza parlor can use its delivery number to take orders, and send order confirmations and estimated delivery times to customers via texting. Salons and spas can use business texting to confirm and remind clients of appointments, and retailers can send customers exclusive coupons, while a larger business with a customer service call center can field basic requests and customer questions with a text message.
For Frontier, partnering with Zipwhip to deliver this service made sense. Zipwhip is an innovative company, which like Frontier, is committed to delivering top-notch customer service and finding solutions for the needs of those it serves. In fact, Zipwhip data shows customer engagement rates spike while at the same time business efficiency increases when adding text capability to your main business phone line, which is great news for Frontier Texting Business clients!
To learn more about Frontier Texting and how it can work for your business, visit http://frontiertexting.com.