Current customer support
Check Frontier internet outages, get chat support, pay your bill, and more.
For upgrades, call 1-800-921-8101.
- Weekdays 8am–10pm ET
- Weekends 8am–7pm ET
Do it all with the MyFrontier App
Easily manage your account directly from your smartphone using the free MyFrontier App. Make payments, keep tabs on your appointments, and update your services. Our Help Center team can answer most service-related questions you have without having to make a phone call—just use the app!
Is Frontier Internet service available in my area?
Select your state to find packages near you—and see if Frontier fiber service is available.
Frequently asked questions
How can I talk to a real person at Frontier?
It depends on what you need. Here’s a quick rundown of Frontier customer service numbers and instructions:
- New Frontier shoppers, call 1-855-642-4943 and provide your zip code to be immediately connected to a representative who can confirm Frontier availability, answer your questions, and start your order. Agents are available at this Frontier customer service number 8am–11pm ET on weekdays and 10am–7pm ET on weekends.
- Current Frontier customers, the first step to reach a real person is to chat with the Frontier virtual assistant, Giga, who may be able to answer your question right away. If she can’t, rest assured, Giga will escalate your case to a live agent who can help.
Is there an outage in my area?
Check Frontier outages by address here or by tapping Support in your MyFrontier customer service app. MyFrontier even lets you sign up to receive text alerts if/when another outage occurs, so you don’t have to run a manual check.
Is Frontier available in my area?
Frontier provides 100% fiber internet to homes and businesses in 16 states—and its parent company, Verizon, does the same in another 15 states. Check your ZIP code for service availability, then give us a call to place your order today.
What is Fiber 2 Gig Internet?
Fiber 2 Gig Internet is a Frontier Fiber plan that offers symmetrical download and upload speeds at a maximum rate of 2 gigabits (or 2,000 megabits) per second. With plenty of bandwidth for busy families, 2 Gig Internet lets users easily share the Wi-Fi with minimal impact on each other's performance. Plus, Frontier 2 Gig service includes an Amazon eero Pro 7 router at no extra cost to connect devices efficiently all through your home.
What services does Frontier offer?
Frontier offers the following services and partner deals to homes and businesses across 16 states. All Frontier-operated services are backed by a robust online Help Center and 24/7 chat access to Frontier Internet customer service.
- 99.9% reliable* Frontier Fiber Internet at speeds up to 7 Gig in select areas
- Verizon Wireless bundles with Mobile + Home savings of $15/mo
- Streaming and live TV deals from Netflix and YouTube TV
- Frontier Wi-Fi add-ons to enhance coverage and provide signal backup
- Top-shelf digital security with Frontier Secure®
- Frontier home phone service with unlimited nationwide calling
Can I pay my Frontier bill online?
Yes. Pay online at frontier.com or open the MyFrontier mobile app, then navigate to billing topics and enter your payment information when prompted.
Need more assistance? Review common billing questions or start a chat with Frontier customer service.
Can I bundle Frontier services?
Yes, and it only takes a few minutes! Call 1-855-642-4943, the Frontier customer service number for new customers, to confirm Frontier availability at your address. Then, design a custom home internet package complete with add-on home/mobile phone plans, streaming and live TV deals, and Wi-Fi and digital security products.
How do I start Frontier service?
Get started by calling 1-855-642-4943, the Frontier customer service number especially for new customers! When you reach out, a Frontier expert will help you select a plan, get your order in, then schedule a convenient time for installation. Your internet will be up and running before you know it.